Returns or Exchanges

Thank you for choosing LumiGlam LLC. We hope you are satisfied with your purchase. However, if you are not completely satisfied with your purchase, you can apply for a refund according to the following refund terms:

1. Refund Time
   Customers can apply for a refund within 14 days after receiving the product.
2. Return Conditions
   To ensure that the refund application is processed smoothly, please meet the following conditions:

The product must be unused and include all original tags, packaging and accessories.

Please ensure that the product is in the same good condition as when you received it.

3. Refund Process
   If you wish to apply for a refund, please follow the steps below:

Contact Customer Service: Contact us by email (nannanzhang@lumiglamonline.com) or call our customer service hotline (253) 544-9553 and provide your order number and the details of your refund request.

Obtain Return Authorization: Our customer service team will review your request and provide a return authorization and the corresponding return address for eligible return requests.

Return the product: Ship the product back to the address provided, and the shipping cost will be borne by the customer. We recommend using tracked mail to ensure the safe arrival of your return.

4. Refund Processing
   Once we receive the returned item, your refund request will be processed. Refunds will be issued to your original payment method and typically take 5-10 business days to process. Please note that the exact timeframe may vary depending on your bank or payment method.
5. Non-Refundable Items
   Certain items may not be eligible for a refund, such as:

Clearance items, personalized items,
Exchanges, or special promotional items.

6. Shipping Damage and Issues
   If your item is damaged or lost during return shipping, please ensure you purchase shipping insurance and retain the receipt for further assistance.

If you have any questions or require further information, please feel free to contact us. Thank you for your support of LumiGlam LLC, and we look forward to providing you with excellent service!