Faq

1. How do I create an account?
   To create an account, please visit our website and click the “Register” button. Fill in the required personal information and follow the prompts to complete account creation. You will receive a confirmation email; please follow the instructions to activate your account.
2. How do I check the status of my order?
   You can check the status of your order in the “My Orders” section of your account. If you do not have an account, please check your order confirmation email from us, which will contain tracking information.
3. How do I change or cancel my order?
   If you wish to change or cancel your order, please contact our Customer Service team as soon as possible. Please note that changes or cancellations may not be possible once an order has been processed.
4. What is your return and exchange policy?
   We offer a 14-day return and exchange policy. If you are not satisfied with your purchase, please ensure that you contact us within 14 days of receipt and that the product is unused and in its original packaging. Please refer to our Return and Exchange Policy page for details.
5. Do you ship internationally?
   Yes, we ship internationally. Shipping costs and delivery times vary depending on the destination and order. During checkout, the system will automatically calculate the shipping cost based on your address.
6. Is my privacy and personal information secure?
   We take your privacy very seriously. Please refer to our Privacy Policy to learn how we collect, use, and protect your personal information.
7. What payment methods can I use?
   We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), debit cards, and PayPal. During checkout, you can choose the payment method that suits you.
8. If I have other questions, how can I contact you?
   If you have any other questions, please contact us by email (nannanzhang@lumiglamonline.com) or call our customer service hotline (253) 544-9553. We are happy to help you!

Thank you for choosing LumiGlam LLC. We hope you will be satisfied with our products and services!